FAQ-- Frequently Asked Questions
Here you will find answers to common questions about Writer's Blocks 3 features, pricing, and upgrading.
General Information
- Is Writer’s Blocks 3 compatible with the Windows Vista operating system?
- What are the new features in Writer’s Blocks 3?
- How can I send in feedback or a feature request for a future version of Writer’s Blocks?
Pricing and Purchasing Information
- What is the price of Writer’s Blocks 3?
- Do you offer educational pricing for Writer’s Blocks 3?
- Can I try Writer’s Blocks 3 before I buy it?
- Can
I purchase a download only copy of Writer's Blocks 3?
Upgrade Information
- I already own a of Writer’s Blocks version 2.0. What are my upgrade options?
- I own a version of Writer’s Blocks 1.1 Can I upgrade to Writer’s Blocks 3?
- Does Ashley Software offer competitive upgrades?
Support Information
- Why should I register my product?
- I misplaced my serial number. Can you please look up my serial number in your user database?
- How can I report a bug in the application or an error in the documentation?
- How can I get help using Writer’s Blocks 3?
- Can I install my copy of Writer’s Blocks 3 on my notebook computer for my exclusive personal use?
Product
Information
Is Writer’s Blocks 3 compatible with the Windows Vista operating system?
Writer’s Blocks 3 is compatible with Windows Vista, Windows XP Home and Windows XP Professional editions. Writer’s Blocks 3 also runs under Windows 98 and Windows 2000.
What are the new features in Writer’s Blocks 3?
Please see the comprehensive list of new Writer’s Blocks 3 features.
How can I send in feedback or a feature request for a future version of Writer’s Blocks?
We always welcome suggestions for new features. We incorporate many features requested by users into each version of Writer's Blocks. Submit your ideas using the Writer's Blocks suggestion form, so we can l evaluate them.
Pricing and Purchasing Information
What is the price of Writer’s Blocks 3?
Writer’s Blocks 3 is only $149 (US). The upgrade from version 2.0 is only $89 (US). There have been no changes to pricing for this release. For information on upgrade options, please refer to the Writer’s Blocks 3 upgrade guide.
Do you offer educational pricing for Writer’s Blocks 3?
No.
Can I try Writer’s Blocks 3 before I buy it?
Yes, a 15-day free trial version of Writer's Blocks 3 is available for download today. The Writer’s Blocks 3 trial version is fully functional and includes a tutorial, sample files, and access to each feature required to fully evaluate the product.
Can I purchase a download only copy of Writer’s Blocks 3?
You can purchase and download an electronic copy of Writer's Blocks 3 at our online web store. The download version of Writer's Blocks is locked and will not run until it is unlocked using a unique password generated for your computer. After we receive your order for the download version of Writer's Blocks 3 we will e-mail download instructions to you.
Upgrade Information
I already own a version of Writer’s Blocks. What are my upgrade options?
For information on upgrade options, please refer to the Writer’s Blocks 3 upgrade guide.
I own a version of Writer’s Blocks version 1. Can I upgrade to Writer’s Blocks 3?
No
Does Ashley Software offer competitive upgrades?
No.
Support Information
Why should I register my product?
Only registered users are eligible for free technical support. Registered users also receive notifications of product updates and upgrades. Additionally, when you register, your serial number is recorded into our database. This allows us to verify the number for you if it has been lost. Register your product today.
I misplaced my serial number. Can you please look up my serial number in your user database?
If the software program is installed, you can find the serial number in the "About Writer’s Blocks" section in the Writer’s Blocks Help menu. If you have a boxed product, you can also find your serial number on the inside cover of the manual or on the registration card that came in the package. If you've registered your product, Ashley Software can look up the serial number for you if you e-mail us. If you've registered your product, Ashley Software can look up the serial number for you if you amyl us. Ashley Software can provide you with a new serial number if you send us proof of purchase (copy of a commercial invoice or receipt or CD).
How can I report a bug in the application or an error in the documentation?
Please submit bug reports, documentation errors, and feature requests through our Suggestion and Bug Report online form. Our software engineers review these reports and do their best to address these requests in the next product release cycle.
How can I get help using Writer’s Blocks 3?
A tutorial file is installed during the installation of Writer's Blocks 3. The tutorial is a Writer's Blocks document that steps through the basic functions of Writer's Blocks 3. The Writer's Blocks 3 manual and electronic manual describe all of the functions of Writer's Blocks. If the tutorial and manuals do not answer your questions, registered users are eligible for free e-mail technical support.
Can I install my copy of Writer’s Blocks 3 on my notebook computer for my exclusive personal use?
The license that ships with Writer's Blocks 3 (the EULA) allows for installation on a primary machine and a secondary machine (home or laptop), but they must be for your exclusive personal use.