Writer's Blocks Will Save You Time, Make You More Productive, and Enhance Your Creativity!

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Contact Us

There are many ways you can contact us for information or assistance. Athough we offer free email and voicemail software support, you may find the answer to your question or problem sooner by looking at the
Common Technical Issues
on our support pages.


Software Support

  • Email:
    The best way to reach us for software support is by email. We answer emails 7 days a week.

    Contact Us

    or you can use the contact form below.

  • Voicemail:
    You can also reach us by leaving a voicemail message. Be sure to leave your email address because we may need to send you an email to give you a detailed answer to your question. Also leave your phone number incase your issue needs to be handled over the phone.

    You can reach us by voicemail at: 949-713-9222

  • Street Address:

      Ashley Software
      27758 Santa Margarita Pkwy #302
      Mission Viejo, CA 92691

Pre-Sales Support

  • Email:
    The best way to reach us for sales support is by email. We answer emails 7 days a week.

    Contact Us

  • Voice:
    You can also reach us by phone if you have a pre-sales question. This number is our sales line and cannot be used for optaining technical support.

    You can call us toll free at: 800-229-6737

    Technical support calls will be refered (not transfered) to the software support number above.

  • Street Address:

      Ashley Software
      27758 Santa Margarita Pkwy #302
      Mission Viejo, CA 92691

If you're experiencing a problem with Writer's Blocks, please fill out and submit the following bug report form. You may also want to check out our list of known problems. If you want to make a suggestion or a request for enhancement, please use our question and suggestion form.

 

Bug Report Form

When you submit a bug report, it will be entered into our database for tracking purposes. We will assess your report and respond by email. Periodically we will post notices regarding bugs reported by our customers in the Known Problems section of this page, and tips or workarounds on the FAQ page.

Please be as specific as possible when describing the problem.

 

  1. What version of the software are you using?


  2. What operating system are you using?


  3. Please enter a brief one-line description of the problem:

    (example: "Editor doesn't respond to up-arrow under image")

  4. If the problem is reproducible, please list the steps required to cause it,
    leaving a blank line between steps:

    (example: "1. Create a new file. 2. Insert some text ...")

    If the problem is not reproducible (only happened once, or occasionally for no apparent reason), please describe the circumstances in which it occurred and the symptoms observed:

    (note: it is much harder for us to fix non-reproducible bugs)

  5. If the problem causes any error messages to appear, please write down the exact text displayed and enter it here:


  6. Please provide us with the following information in case we need to contact you: 
    Name:    
Phone:   
E-mail:

Question & Suggestion Form

Use the form on this page to ask a question or to tell us your ideas for enhancing our products, or improving our customer service, or anything else that comes to mind. To report a software problem, please use our Bug Report Form instead.

We answer all questions but we normally do not reply to suggestions and feature request unless we have questions or need clarification. Your ideas, comments, and suggestions for improving our product are very important to us. We appreciate you taking the time to send us this information.

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Category:

Subject:

Question/Suggestion:

 
  1. Please provide us with the following information in case we need to contact you: 
    Name:    
Phone:   
E-mail:

 

 

 

 

 

 

 

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